Refund and Exchange Policy
Thank you for shopping at B. Renée Arts & Crafts™
Cancellation Policy on Custom Items: No cancellations may be made once your order has been placed. We will not cancel orders once it has been processed (typically within a couple of hours of purchase). Once an order is placed, your purchase is processed and begins to be prepared for shipment.Therefore, due to the nature in which we process, design, and produce your order along with the need to purchase some materials, we do not accept cancellation of any orders. PLEASE check your order over carefully that you have ordered your items just as you want them, as each item is designed to the specifications of each order.
Return Policy: As items at B. Renée Arts & Crafts Co. are usually customized products and are free of material defect at the time of shipping, there is no return or exchange on any custom item(s). Please inspect your items upon delivery, if for some reason we have missed a problem, please let us know within 3 DAYS of receipt. After 3 days, no replacements will be given. Monogram fonts and vinyl colors can vary, and we are not able to return or redo any item for mistakes with your monogram order or if you are not happy with the way that a letter or color looks. Please note that actual colors may vary slightly from images shown due to monitor and screen settings. Personalized items are final sale.
If an item is not customized, it is eligible for an EXCHANGE, only. All item(s) must be received within 7 business days of the shipment delivery date. Exchanges outside of this 7 day limit will not be eligible for a refund. NO EXCEPTIONS.
- All exchanges must be in their original unwashed, unworn condition (no visible signs of wear - i.e. free of any stains, free of any odors, etc).
- All returns must be accompanied by the original receipt/packing slip.
- Store credits will be issued after the return is accepted and you will receive a code with the amount of your refund that you can use on your next or future purchase.
- You are responsible for the shipping and handling of the returned item. We offer a $6-$10 tracking with shipping return label that you have to purchase to return the items based on the weight and number of items you are returning. Original and return shipping fees are non-refundable. Original shipping fees WILL be deducted from your transaction amount even if it's labeled free shipping.
- Send your package back to us via the most economical shipping method of your choice (we recommend USPS). Please note your tracking number from your label. It is very important that you ask for a tracking number when shipping your return or exchange. We are not responsible for any item(s) lost or damaged in the shipping process.
- Once your package is received please allow up to 10 business days for return processing. When your return is processed you will be emailed a notification once your return is received.
If you are not 100% satisfied with your purchase we will gladly exchange it. We offer a $6-$10 tracking with shipping return label that you have to purchase to return the items based on the weight and number of items you are returning. Exchanges can be made within 7 days of receipt of delivery. Availability of your desired replacement item is not guaranteed, but we will make every effort to meet your needs. If there is a problem with your exchange, we will contact you via email you provide at checkout to discuss alternatives. In order to make an exchange, please refer to our Return Policy above to ensure that your exchange meets the criteria stated.
If the order is returned past the 7 day limit or does not fit the return guidelines, the items will be sent back to you and a standard shipping charge will be applied, OR, we can send the items back to you with a future order. You will not receive a refund of your money.
Please inspect your order immediately upon receipt. If you believe you have received merchandise from B. Renée Arts & Crafts Co. that is damaged or incorrect (wrong style, size, or color), please contact email us at firstname.lastname@example.org within 3 days of delivery receipt - NO EXCEPTIONS. A partial or full store credit (no refunds to your card) will be issued to your account, not including shipping fees and taxes, once the damaged merchandise is reviewed and approved (a picture MUST be provided with proof of damage).
DELIVERED BUT NOT DELIVERED
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact couriers at numbers below in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.